Customer Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your assistance requests will be responded to in no more than 60 min after the trouble ticket or e–mail is submitted. If your issue calls for further assistance from an admin, we will direct the ticket or the email to the person on duty, right away and will leave a comment to notify you that more time will be required for arriving at the optimal solution. Furthermore if you take advantage of our Managed Servers package, any of the server administration services included there will be carried out whenever you choose.
A Premium Customer Support Service
- We will be online for you 24x7 to answer any queries that you may have pertaining to our Hosting Control Panel or any of the apps that we have pre–installed for you on the server. If you also require assistance with server admin procedures, have a look at our Managed Servers package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and installation services.
A User–Friendly Help Area
We have equipped the Hosting Control Panel with an extensive knowledgebase, which offers elaborate explanations of all its features and functionalities. Furthermore, we have made exhaustive video tutorials that will further demonstrate to you how to perform a particular operation or solve a commonly experienced issue. The how–to articles and the tutorial videos are easily reachable from every Hosting Control Panel section via the Help and Videos buttons located in the upper right corner.